## What’s new in 2026.1 – at a glance

**Smarter agent & supervisor workflows**

- More flexible agent controls and smoother in-call handling
- Improved supervisor oversight with richer live monitoring
- Usability and experience improvements for day-to-day operations

**Richer digital & omnichannel engagement**

- Expanded email capabilities with better continuity and context
- New outbound WhatsApp and messaging enhancements
- Improved digital interaction capture and setup

**Stronger analytics & reporting**

- Deeper visibility into consults, transfers, and voicemail activity
- New real-time and historical insight delivery options
- Expanded AI-driven interaction analysis with privacy controls

**Simpler administration, security, & compliance**

- Stronger identity, access, and admin controls
- Easier workforce and configuration management
- Continued progress on compliance and regional requirements

## Who this release is most relevant for

- **Contact center leaders** looking for better visibility and coaching tools
- **CX teams** expanding digital channels and AI-assisted experiences
- **Admins and IT teams** focused on security, access control, and operational efficiency

If you have questions about how these updates impact your environment, your Vonage representative is happy to help.

You can also access the complete [Feature Index](https://newvoicemedia.my.site.com/hub/s/seasonal-release-page/20261-release) for a structured overview of all enhancements included in this release.

[Download the Release Notes (PDF)](https://ww6.business.vonage.com/l/1032713/2026-03-13/47zvs/1032713/1773411039ZfKIDyfP/26MAR_VA_Release_Notes_2026_1_R2.pdf)